Chances are that you’ve invested in a chatbot or intelligent virtual assistant (IVA) to help automate and scale your help desk.
But the number of applications you have to support, as well as the volume of questions, is continuing to climb — as are the associated costs. What else can you do?
Your knowledge base holds far more potential to drive efficiencies and scale than you may realize.
In this 30-minute webinar, you’ll learn:
- How to turn your knowledge base into interactive answers while keeping your content in its current locations and formats
- How to help your chatbot answer more questions without additional manual programming
- How the right kind of AI and automation can actually improve your knowledge base content over time.