A company’s human resources function is a critical enabler of the business. HR teams create workforce plans to meet company objectives; recruit, screen, hire, and onboard new talent; and manage benefits and professional development programs. That’s especially important as companies are transforming digitally more quickly than ever.
In addition to all of this important and strategic work, HR professionals also perform an incredible number of repetitive duties that could be automated. For example, teams routinely answer employees’ questions about their pay, vacation, healthcare coverage, and more – information which is usually already available in documents ranging from individual paystubs to policy documents and intranet FAQs.
Using AI to Automate Routine HR Duties
Freeing HR to focus on strategic imperatives is more important than ever during the Great Resignation. HR is struggling to staff key roles, foster engagement during a time of hybrid work, and support business growth.
In 2021, 3.98 million workers left their job each month, making it difficult to maintain continuity of operations. That trend has exacerbated companies’ challenges to reskill workers with new digital capabilities — something that 53 percent of HR executives said they need to do with between half and all of their workforce by 2023.
Artificial intelligence (AI) can help HR do more, by reducing the time spent on tedious tasks, such as answering repetitive questions and emailing documents or links to policies. By the end of 2022, 47 percent of organizations will use AI-based solutions in their HR functions. Their goals for AI include:
- 62 percent want to improve data-driven decision making
- 57 percent want to enhance the employee experience
- 56 percent want to automate repetitive or manual tasks
- 51 percent hope to reduce costs
88% of HR leaders say HR systems improve the employee experience and enable them to be more efficient and productive. – Paychek
No-code AI brings self-sufficiency to HR
HR teams deploying AI chatbots may get discouraged when these solutions can only handle simple tasks, such as answering basic questions and serving up commonly used documents. However, there’s a better way to use AI to make HR teams more productive and effective. When AI is combined with natural language processing (NLP), machine learning, and vision-based technologies, it can do deep searches across all knowledge resources, handle tougher queries, and provide answers within context to guide and inform users.
Even better, HR can gain this knowledge bot capability as a no-code solution — and reduce the reliance on IT and data scientists.
Organizations that deploy Pryon for HR use cases can get started in less than a day, connect Pryon to all of their content resources with a few clicks, and free teams to strategize. Pryon can be connected to content such as Microsoft SharePoint sites, corporate intranets, Google Drive documents, and PowerPoint presentations via connectors, so there’s no need to move or integrate data to get started.
Improve HR effectiveness with these use cases
AI can be deployed to solve different high-value HR use cases, including:
- Serving benefits content – Employees can speak or type their queries into an application, chatbot, or virtual assistant connected to Pryon. Pryon finds and serves up answers in less than a second. With these rich self-service capabilities, HR teams reduce the time they spend on transactional or operational tasks by 20 percent or more.
- Streamlining onboarding: Onboarding can be a confusing time for employees, as they seek to navigate a new culture and learn new policies and requirements. Numerous studies have found that delivering an exceptional onboarding experience can be key to keeping employees longer. Pryon can welcome new talent to the organization and answer the questions they have, making the workplace a friendlier place and speeding workers’ time to productivity.
- Providing HR assistance: Pryon can make it easier to communicate both routine and complex policies, while delivering this in a neutral manner. Pryon also provides context around content, which enables HR to communicate the rationale behind critical decision making.
- Serving up training information: With the ability to understand complex queries, Pryon can serve up role-based or time-sensitive training, such as the coursework required for finance staff or twice-yearly cybersecurity or compliance training.
- Creating a knowledge expert: It can often be difficult to find HR information at the point of need. Let Pryon serve as your knowledge bot, easily and quickly navigating a wide range of content sources to find the right information. Employees know that they can rely on this content to make key decisions, while benefitting from getting their questions answered right away.
Set HR free to help grow the business
HR teams are facing more pressures than ever, as they scramble to hire, retain, and develop the talent their business needs. Pryon provides a better knowledge search experience to both HR workers and other staff, giving staff time back in their day for strategic work and helping create greater business momentum.