Your internal help desk has a critical impact on employee experience — and your company’s overall digital transformation. Leaders are under pressure to drive efficiencies through automation and while implementing self-service is one clear answer, the quality and accuracy of that self-service takes on even greater importance.
According to Gartner, implementing effective knowledge management has achieved over 70% of first contact resolution for best in class support desks. At Pryon, we’ve seen our AI-powered knowledge management deliver 90% accuracy in help desk answers — a winning combination of both efficiency and accuracy.
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