DoD Streamlines Information Delivery for Military and Civilians
150k+
80
Pryon RAG Suite enables personnel to unlock instant answers — in 80 languages — from 150,000+ pages of content.
Industry
Federal government – Department of Defense
use case
Improve information accessibility and self-service user experience for personnel and civilians with Pryon RAG Suite and a custom chatbot UI
Problem
Military and civilians struggled to find information from extensive content library
This DoD organization operates in a dynamic, information-rich environment, serving a diverse audience of military and civilians who need quick, reliable access to information. However, users often struggle to find answers from the agency’s vast library of dense content, leading to frustration and inefficiencies. Keyword searches yield an overwhelming number of results, forcing users to sift through countless webpages to find the information they need.
To improve self-service information access, the agency began exploring artificial intelligence (AI) solutions. Selecting the right AI solution required a careful balance of functionality and responsibility. As a federal government entity, priorities included ensuring security, data protection, and transparency. The team sought a trusted AI vendor capable of meeting the rigorous demands of government operations, emphasizing security, accuracy, speed, and scalability.
SOLUTION
Partnering to improve user access through a secure, multilingual self-service experience
The agency partnered with Pryon to implement Pryon RAG Suite, a retrieval-augmented generative AI system designed to securely provide accurate, instant, and verifiable answers at enterprise scale.
Pryon RAG Suite ingested thousands of ePubs, manuals, directives, and other documents to create a trusted and comprehensive content library. Pryon's Solution Engineers developed a custom chatbot integrated into the agency’s website, offering a seamless user experience without requiring the agency to complete any development on their side.
The chatbot's flexible UX options allow users to choose between two response modes: extractive mode, which pulls the top two answers directly from source content, and generative mode, which provides smooth, summarized responses. The chatbot supports 80 languages, ensuring that all users can access information in their preferred language.
Results
Pryon RAG Suite delivers instant, accurate answers from 150,000+ pages of content
Since implementing Pryon RAG Suite, the agency has significantly improved the self-service experience for its personnel and civilians.
Notable outcomes include:
- Instant answers from over 150,000 pages of content
- 1,000+ answers delivered monthly, representing ~2,000 hours saved annually searching for information*
- 24/7 support with sub-second response times
- Multilingual experience supporting 80 languages
- Staying ahead of the AI curve while prioritizing safety, security, and accuracy
*Assuming one answered question saves 10 minutes of information searching.
This collaboration between the federal government agency and Pryon highlights the transformative potential of enterprise RAG in government operations. By implementing Pryon RAG Suite, the agency revolutionized information accessibility and the self-serve user experience, all while upholding trusted and secure AI standards.