Top Energy Corporation Revolutionizes Maintenance Support
$6.7M
14,500+
Learn how a leading energy corporation uses Pryon RAG Suite to swiftly deliver critical information to nuclear engineers, reducing outage times and driving faster issue resolution.
Industry
Energy
use case
Reduce outage turnaround times, accelerate issue resolution, and optimize maintenance support with Pryon RAG Suite
Problem
Manual search processes prolonged maintenance outages and delayed issue resolution
This leading energy corporation powers millions of homes and businesses worldwide. The company needed more efficient maintenance processes to ensure uninterrupted service for its vast customer base. However, during planned and unplanned maintenance outages, the team faced challenges due to low search efficiency. Manually sifting through complex technical documents was slow and ineffective, delaying issue resolution and prolonging outages.
Attempts to develop an in-house outage and maintenance services solution did not deliver the desired results. Despite years of investment in time and resources, the company was unable to build and scale a system capable of effectively ingesting and retrieving information from its extensive library of technical manuals and engineering documents.
These challenges not only impeded operational efficiency but also impacted the corporation's bottom line, highlighting the urgent need for an innovative solution.
SOLUTION
Partnering to deliver accurate, instant, and reliable answers, while upholding responsible AI standards
The energy corporation implemented Pryon RAG Suite to enhance operational efficiency through retrieval-augmented generation (RAG) technology.
Pryon RAG Suite ingested thousands of complex, highly technical engineering documents to create a reliable knowledge library. During planned and unplanned outages, nuclear engineers can ask natural language questions through a web-based chatbot and receive verified responses from the corporation's knowledge library in less than a second. This approach ensures quick, secure, and precise delivery of critical information during maintenance support periods, reducing outage turnaround times.
When issues suddenly emerge, engineers can use the same question-answer interface to query the extensive technical document database and receive rapid responses, accelerating time-to-resolution.
Results
Pryon RAG Suite delivers multi-million-dollar annual ROI by dramatically simplifying outage and maintenance procedures
Since implementing Pryon RAG Suite, the corporation has seen significant improvements in maintenance support, outage turnaround time, and issue resolution, resulting in a multi-million-dollar annual ROI.
Key results include:
- $6.7M total value impact annually
- $4.7M attributed to increased productivity across daily activities, including planned maintenance support and rapid response to emergent issues
- Reduced outage turnaround times
- Accelerated issue resolution
- Prevention of emergent issues due to improved answer accuracy
Pryon RAG Suite provides engineers with seamless information retrieval during planned and unplanned outages, driving increased productivity, shorter outage durations, and substantial cost savings.