World-leading NGO Reimagines its Member Experience with Pryon
4,000+
150+
Learn how a world-leading NGO uses Pryon RAG Suite to deliver decades of world-changing ideas and research to industry and government leaders in milliseconds.
Industry
NGO
use case
Accelerate information discovery and deliver an exceptional member experience with Pryon RAG Suite and a custom chatbot UI
Problem
Access to trusted insights is increasingly challenging in a fast-paced and complex world
This world-leading non-governmental organization is a globally trusted source of information for leaders across commercial, government, and social domains. Amidst a rapidly shifting news cycle and a rising tide of disinformation, they aimed to make authentic and reliable insights easily accessible to their membership of industry and government leaders. To achieve this, the organization needed to make their extensive library of decades-old research and insights discoverable by end users.
The NGO began exploring artificial intelligence (AI) solutions to address their information discovery challenges. In selecting a solution, it was crucial to balance functionality with responsibility. Given the stature of the NGO and its members, there was heightened sensitivity to use AI securely and with adequate controls to ensure a consistently world-class user experience. The team sought an AI vendor committed to privacy, transparency, reliability, and control.
“Sourcing authentic, reliable insights and information is more crucial than ever… We believe in harnessing the power of AI responsibly to make trusted knowledge more easily accessible.”
SOLUTION
Partnering to deliver accurate, instant, and reliable answers, while upholding responsible AI standards
The world-leading non-profit partnered with Pryon to implement Pryon RAG Suite, an enterprise retrieval-augmented generative (RAG) solution. Pryon RAG Suite retrieves answers from the NGO’s vast and varied sources of rich content in response to natural language queries via a chatbot-style interface. Its extractive-first approach and answer attribution model ensure accurate, context-rich responses with proper source citations, an imperative for this implementation.
Pryon’s Solution Engineers collaborated with the NGO to create a custom API-enabled front end, granting the organization control over the user interface to ensure a seamless user experience.
Today, Pryon RAG Suite supports a variety of enterprise use cases, including helping members navigate the organization's publications, access support, prepare for events, and engage with organizational initiatives.
Results
Pryon RAG Suite drives user engagement and a world-class member experience
Since implementing Pryon RAG Suite, the NGO has experienced a remarkable transformation in information access and member experience.
Some key outcomes include:
- ~150+ user queries weekly
- Better access to disparate content sources, driving stakeholder value that was formerly missed
- A new channel for member support
- An entry point for various personas that guides users across complex content channels
- Improved member experience
- Adherence to responsible AI guidelines
This collaboration between the world-leading non-profit and Pryon highlights the transformative potential of enterprise RAG in revolutionizing organizational information discovery and fostering meaningful user interactions, all while upholding responsible AI practices.