On-demand webinar: Be the hero of your ITSM

On-demand webinar: Be the hero of your ITSM

Your internal help desk has a critical impact on employee experience — and your company’s overall digital transformation. Leaders are under pressure to drive efficiencies through automation and while implementing self-service is one clear answer, the quality and...
Pryon webinar summary: Introducing the Knowledge Bot

Pryon webinar summary: Introducing the Knowledge Bot

In the March 23 session of Pryon’s webinar series, Pryon President Chris Mahl and Product Marketing VP David Tareen introduced the Knowledge Bot — Pryon’s AI-powered “booster engine” for chatbot and service agent performance. Browse a few...
On-demand webinar: Is your IT help desk overloaded?

On-demand webinar: Is your IT help desk overloaded?

Chances are that you’ve invested in a chatbot or intelligent virtual assistant (IVA) to help automate and scale your help desk.But the number of applications you have to support, as well as the volume of questions, is continuing to climb — as are the associated costs....