Pryon Solutions

Deep Search

QA Bot

Virtual Assistant

Virtual Expert

“It’s astonishing what you can build in an afternoon with Pryon.”

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Deep Search

(Averages a day to a month)

Challenge: Great search is not a commodity – enterprise search results are too often poor, hard to use or completely broken– making work inefficient and undermining the quality of decisions.

Solution: With advanced NLP, search isn’t based on key words or document popularity – it’s based on an actual understanding of what is in the content and where exactly to find it. With Pryon you can instantly create a fusion search combining several sources into one, create a daily search service for a high value knowledge worker, and even start to attack your largest intranet search challenges.

Benefits:

  • Saves the hour per day knowledge workers waste
  • Enables company wide access to important business information
  • Makes knowledge interactive so you can access on the go/in transit
  • Reveals high value and high utility company content

Interface options:

Pryon Desktop/Mobile Client

Mobile Client, iPad

Common uses:

  • Fusion Search
  • Intranet
  • Search for Analysts & Researchers
  • Site Search

How to: Fusion Search

Employees should not have to bounce from tab to tab to get the information they need – and with Fusion Search they don’t have to. Make a collection that combines the websites, knowledge bases or other repositories where the information currently resides. Pryon takes all of the web pages, articles and documents and processes them into one model which you can attach to a new or existing search interface.

How to: Intranet Search

Complaining about intranet search is practically a national pastime – but it’s nothing some human experts and an incredibly intelligent AI can’t handle. Decide how to group topics of information and prioritize the collection of documentation based on domains identified. Create domains and test – using a team of subject matter experts to interact with the system training the underlying model on company specific content. Experts will validate correct answers, generate FAQs, and correct content as needed to ensure employees will receive the most relevant information first. Once complete, connect your application (intranet, Sharepoint, etc) to Pryon through a REST API and users will immediately experience the benefits of sophisticated search inside of the same interfaces they use daily.

How to: Search for Analysts & Researchers

Analysts and researchers have more data available to them than they have time to read in order to locate the most important and relevant knowledge. You can create a search specifically for an individual or team focused on data that changes frequently. Just start a collection and connect it to the sources the analyst or researcher usually checks. Set this up to refresh every day or to sync on any schedule necessary.

How to: Site Search

Want to know how much better your website search would be if it was powered by Pryon Deep Search? There’s an easy way to find out! Create a new collection and add your corporate URL as the source content, ingest and test!

QA Bot

(Averages an hour to a day)

Challenge: QA Bots are easy to build but hard to keep up-to-date . The last thing you want is a bot distributing wrong answers 24/7.

Solution: With Pryon, QA bots are ridiculously fast and easy to create – and more importantly easy to monitor and maintain.

Benefits:

  • Real time monitoring of questions asked
  • Update or add more answers directly or by adding documents
  • Process feedback easily

Interface options:

Pryon Desktop Client

Employee Portal

Slack, Teams

Common uses:

  • Site FAQs
  • Internal Answer Bot
  • Tier 0-1 Customer Support

If your content is FAQs or Q&A Pairs:

(Estimated time One Hour)

If content is already formatted as an FAQ or in Q&A pairs (in a Word Doc, PDF, Excel Spreadsheet or on a web page), create a new collection and point Pryon to those sources. Processing will take about a minute and you can instantly test how well  answers exact questions and natural language query with the same intent.

If your content is documents, web pages, etc.:

(Estimated time One Day)

To create a Q&A service from documents, web pages and other unstructured data – create a collection combining these sources (you can add FAQs and Q&A pairs too of course). Pryon will automatically detect questions and answers. This is also instant, but it may take a day or so to test the content and make sure it is performing the way you need. You have options for configuring the results (number and length of answer, etc.) You can also improve results by adding documents or typing information straight into Pryon. 

Virtual Assistant

(Averages a week)

Challenge: Employees spend too much time trying to find basic company information they can trust.

Solution: Making documented information incredibly easy to find adds a surprising amount of operational efficiency. Eliminate wasted time – give your employees one place to get HR, Corporate Policy, Compliance and other information and help. 

Benefits:

  • Let’s each department maintain their information and respond to their feedback
  • Make it easy for users to confirm answer are accurate
  • Promote confirmed answers to “verified” answers with a click
  • See how employees use information to find and fill gaps

Interface options:

Pryon Desktop Client

Employee Portal

Existing bots or applications through our API

Common uses:

  • Onboarding
  • Internal Helpdesk
  • Policies & Compliance Information

How to: Start a Virtual Assistant Today

There are two approaches to managing the data for a Virtual Assistant:

  • Creating one collection for all the information from all departments

We recommend this if the same individual or team will manage all the feedback and if all the users should have access to all the information.

  • Creating collections for each department (or even each topic within a department)

Choose an approach (you can always change later and combine or divide collections) and create the collection or collections. Have each department test the results in the portal – they usually have the best idea of what users will ask.  For each application, select the relevant collections and add their key tokens to the desired interface through our API.

Virtual Expert

(Averages 2-3 weeks)

Challenge: Human experts don’t scale, get sick and sometimes even retire.

A Virtual Expert is focused on a single topic – computer repair, wind turbine maintenance, safety regulations and plumbing are all good examples, but it could be anything.  With a Virtual Expert there is never a wait to get advice or answers – every employee can use that expertise to meet customer expectations, keep operations rolling and work with confidence.

Benefits:

  • Remote access to expertise
  • Captures tacit knowledge
  • Reduces points of failure and work stoppages

Interface options:

Pryon Desktop/Mobile Client

Mobile Client, iPad

Zendesk widget

Common uses:

  • Field Maintenance, Safety / Compliance
  • Customer Support
  • Retail Associate

How to: Virtual Expert

The key to success is to have an expert (or experts) involved in selecting the resources – publications, notes, communications, previous case files, websites, etc- used to create the Virtual Expert. Usually these are the same materials the expert relies on. The expert tests the most common and important questions and adds/fixes content that is missing or outdated. Once the human expert is satisfied and the Virtual Expert is launched, the human stays in the loop monitoring use and feedback. This allows good visibility into the needs of users and the value of the project.

Ready to see Pryon in action? We provide live demos for companies building language-enabled applications including AI Voice Assistants, Automations, Chatbots, Customer Service, Search, and Virtual Assistants. We can even show you Pryon working on your data. Let’s get started!

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