Pryon AI Help Desk Assistant
Empower HR, IT, and citizen services support teams with a best-in-class help desk assistant.
Confidence in every answer, security in every step
US federal agencies need new, efficient ways to work. With adversaries closing the innovation gap and public demand increasing for a more responsive government, using AI to drive productivity has never been more important.
Pryon AI Help Desk Assistant unites previously disparate government information assets, such as policies, regulatory documents, after-action reports, dossiers, equipment manuals, FAQs, and more, into a single, trusted corpus of knowledge. Then, its LLM-driven chat interface surfaces contextually relevant information to users, and its agentive capabilities make routine tasks, like opening tickets or summarizing large documents, a cinch.
Learn more about Pryon solutions for Defense and Intelligence →
TRUSTED ACROSS THE US FEDERAL GOVERNMENT
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Pryon in Action
With Pryon’s help, the Department of the Air Force deploys DTO Wingman, a public-facing AI assistant, to answer users’ questions and generate new content based on trusted information.
Try DTO Wingman for yourself →
Key benefits of Pryon AI Help Desk Assistant
IT teams
- Reduce ticket resolution times, so staff can focus on higher-tier support needs
- Improve team efficiency by automating repetitive tasks, such as checking ticket statuses
HR teams
- Boost employee satisfaction with self-service support for benefits, payroll, and other Tier 1 needs
- Automate routine tasks, such as reviewing resumes and writing performance reviews
- Empower HR to focus on strategic initiatives, such as employee development and succession planning, instead of answering repetitive questions
Public-facing government organizations
- Enhance public trust with faster, more reliable support
- Scale operations to meet high-volume demands
