Pryon for Manufacturing

USE CASE 1

Salespeople spend over half their time looking for information and performing administrative tasks rather than selling. The problem is often exacerbated when dealing with expansive product portfolios with complex offerings that come with dozens of configuration choices. Providing salespeople with easy access to the knowledge embedded in your most current product collateral and technical documentation can dramatically improve their productivity and effectiveness.

USE CASE 2

Customer support for many manufacturers takes too long, and the complexity of content often leads to poor resolution rates on service calls. At the same time, service centers are inundated with service requests that could easily be handled by self-service tools, if not for the difficulty of getting answers from a support site or product manual. Pryon can help improve the productivity of customer service calls while improving call deflection rates by making it easy for customers to find answers to their questions. Pryon accurately retrieves answers from technically rich content, even schematics and handwritten notes.

USE CASE 3

When addressing specific issues, production personnel frequently need to reference long, complex documents, such as equipment manuals, safety policies, and production procedures. Pryon Ingestion Engine and Pryon Retrieval Engine can be paired with generative LLMs to give staff members an easy way to get key insights from these documents using natural language. For instance, a production supervisor can ask a Pryon-powered chatbot, “What is the tool changing sequence on my CNC machine?” and get an instant answer from the right document.